Regulations require borrowers receive specific information about their mortgage loan on a monthly basis. In the past, the entirety of this information was contained on the payment coupon provided by Centennial Lending. Unfortunately, our new system produces a payment coupon which lacks some of this information. As a result, we now need to provide a monthly statement to all our borrowers. eStatements are the most secure and efficient way to do so.
These same regulations require borrowers to actively sign up for eStatements and we must maintain a record of this activity. While we understand this is an inconvenience, we believe in the long-term value of the new system and appreciate your patience and understanding.