We are sorry you are having difficulty logging into our online system. We value your business and recognize the frustration that may accompany login and technical issues. We continue to do our best to ensure that borrowers can easily access their accounts online.

In the event the following FAQ does not provide the necessary information please contact a member of our servicing team using our online contact form, or by calling us at 720-494-2740. We appreciate your patience and look forward to serving you.

Answers to Online System Questions

General Questions

Existing borrowers who have not logged into the new system following the January 2, 2020 launch will need to create NEW login credentials.

You will need your Social Security Number / TIN and Loan Number to complete the registration process.

Important Note: If your loan closed prior to January 1, 2020 your loan number is likely to contain a hyphen. To register on the new online system, you will need to enter your account number without the hyphen. (Example: Current Loan Number 12-34567. New Loan Number 1234567)

Loan numbers associated with loans closing after January 1, 2020 do not contain a hyphen.

You must complete the following registration procedures to access your account online.

  • Step One: Click on the blue “Register – First Time Users Must Register” link found in the bottom left section of the login page.
  • Step Two: Enter your Social Security Number / TIN and your Centennial Lending loan number.
    • All borrowers listed on a loan may log in to the new system by entering their SSN / TIN and registering for online account access.
    • Loan numbers associated with residential loans that closed prior to January 1, 2020 contain a hyphen. This hyphen must be removed when registering. (Example: Current Loan Number 12-34567. New Loan Number 1234567)
  • Step Three: Create a new username and password.
  • Step Four: Enter your preferred email address.
  • Step Five: You will then receive an activation email at the email address you provided. You will need to access this email to complete your registration.
  • Step Six: Once you have confirmed your email address you will be asked to create three security questions. *

You will have full access to your online account once these steps have been completed.

Please click here to complete our online contact form or call us at
720-494-2740 if you are having difficulty registering or have questions or concerns once you do. We are here to help.

*Commercial Borrowers will establish a Security Key as opposed to Security Questions.

You are likely familiar with the application loan number associated with your application; however, this is NOT your servicing loan number. Your servicing loan will be assigned after your loan closes and will be delivered to you via U.S. mail prior to your first payment due date.

Please click here to complete our online contact form or call us at
720-494-2740 if you have not received your servicing loan number.

It is possible that you have not registered on the new online system which was launched on January 2, 2020. In this case, please register on the new online system using the instruction found in “How do I register on the online system?” section of this FAQ.

If you have already registered on the new online system and are still having difficulties logging in, it is possible that you are entering inaccurate login information. You can attempt to retrieve your username and/or password using instructions found in this FAQ.

Repeatedly entering inaccurate login information will result in your online account access being locked. In the event your account access has been locked you will need to contact a member of the Centennial Lending servicing team by calling 720-494-270. They will be able to help unlock your account.

Clearing your browsing history may help resolve the issue. Procedures for clearing your browsing history vary by browser. The easiest way to locate accurate procedures is to complete a web search for “clearing browsing history in insert the name of your specific browser.”

You can retrieve your username by clicking here and then selecting the I forgot my username link found in the grey box in the lower part of the window. You will then need to enter your Loan Number and SSN/TIN.  You will then receive an email containing your username. This email will be sent to the address your entered when originally registering.

Commercial borrowers will need to contact a member of the Centennial Lending Servicing Team to reset their username. Click here to complete our online contact form of call us at 720-494-2740.

You can retrieve your password by clicking here and selecting the I forgot my password link found in the grey box in the lower part of the window. You will then need to enter your Username, Loan Number, and SSN/TIN. You will then receive an email containing instructions on how to reset your password.

Commercial borrowers can click here and selecting the Forgot Password link. You will then enter your username and SSN/TIN at which time an email containing instructions on how to reset your password will be sent.

Password reset instruction emails will be sent to the address you provided when originally registering.

To protect borrower’s personal information, Centennial Lending requires all borrowers to update their passwords every 6 months. Borrowers will be alerted by the online system when a password reset is required. Borrowers will be guided through the process and must enter their existing password prior to creating a new password.

In order to access all of the residential loans linked to the same SSN/TIN you simply need to complete the registration process using one of your loan numbers. The system will use this information to pull all of your loans. To switch between loans simply click on “Change Loan” which can be found in the blue menu bar. The system will then display a list of all of your loans, including loan number, date of note, principal balance, and property address.

In order to access all of the commercial loans linked to the same SSN/TIN you need to complete the registration process using one of your loan numbers. Once logged in, click the “Change Loan” button which appears on each detail page and follow the instructions to register the remainder of your commercial loans. You will then have access to all of your commercial loans when logging in.

Unfortunately, accurate 2019 tax information (1098) will NOT be available online. While our new online system will allow you to access 2019 tax information, the data is not accurate. PLEASE DISREGARD 2019 TAX INFORMATION FOUND IN YOUR ONLINE ACCOUNT! 

Accurate 2019 tax information was sent via US Mail on January 15, 2020 and should have arrived in your mailbox no later than January 17, 2020. You may contact us directly and request a digital copy of this information.

Note: 2020 tax information will be available via the new system in 2021.

eStatements

Regulations require borrowers receive specific information about their mortgage loan on a monthly basis. In the past, the entirety of this information was contained on the payment coupon provided by Centennial Lending. Unfortunately, our new system produces a payment coupon which lacks some of this information. As a result, we now need to provide a monthly statement to all our borrowers. eStatements are the most secure and efficient way to do so. These same regulations require borrowers to actively sign up for eStatements and we must maintain a record of this activity. While we understand this is an inconvenience, we believe in the long-term value of the new system and appreciate your patience and understanding.
eStatements can be viewed by logging into our secure online system. If you wish, you can choose to be notified via email when your monthly statement is ready to be viewed.
eStatements are secure, available sooner than paper statements, can be viewed anytime, and eliminate paper clutter and waste.
The easiest way for you to sign up for eStatements is by using our online system. Detailed instructions follow:
  • Step 1: Log in to your account.
  • Step 2: Click on “Statement Documents”
  • Step 3: Click on “Manage Paperless Statements”
  • Step 4: Select “Electronic” which is found next to “Amortized Loan Statement”
  • Step 5: Select “NO” next to the sentence beginning with “I would like to opt out of…”
  • Step 6: After reading the notice, select “YES” next to the sentence beginning with “I have read the notice…”
  • Step 7: Click “Submit”
Feel free to contact us using our online contact form or call us if you have questions, concerns, or need additional assistance signing up.

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